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FAQ

Which software do you prefer for us sending the artwork?

We prefer CorelDraw. But if do not have it, you can send us by Illustrator, Adobe Photoshopor Adobe Acrobat . If you still do not have these, you can also send us by form of *.cdr、 *.ai、* .bmp、*.psd、*.pdf、* .tiff、* .eps、* .png.

We do not have export right, can you export products for us?

We have Export & Import right; will send your goods on time to your customers.

How to customize products without samples or draft?

You can e-mail or call us, tell us your idea of the products that you require;we have professional designers to bring your ideal products to the real life.

Can you provide any other colors besides the colors you have on your website?

We can change colors for you as per your requirements, you only have to provide us the pantone color code. We will offer you our professional suggestions for your reference.

Can you communicate with English?

We have English-speaking to take care of your call and e-mail.

How to ship goods?

We offer express, sea, air, postage etc, it depends on the product itself and your requirement. For further details, please refer to Order Information's Delivery Information.

What international certification do you obtain?

We are certified by ISO 9001-2001.

Can you provide a pricelist?

Since the price are fluctuating these days. We are unable to give out a stable price list. You can browse our website, tell us the item no. you are interested in and its quantity,we can quote you in detail at a short time!

Is your company a factory?

Our factory focuses on providing a wide and integrated range of services in the design, mold, etching, die-casting, coloring, polishing, plating, packaging and exporting. For further details, please refer to "Production capability" .

Where are your products exported?

Our products are exported to over 30 countries, including Japan, USA, Canada, France, England, Germany, Italy, Mexico, Australia, Hong Kong etc.

What is your minimum order quantity (MOQ)?

Generally the MOQ of our products is 300pcs or 500sets, but it will depend on specific products, the MOQ of different products is not the same.

How to order your products?

If you want to order our existing products directly, tell us the item no. and quantity,wewill quote you in detail. For further details, please refer to Order Information's How to Order.

How to pay you if we confirm to order?

The payment process of our company is: you pay us sample fee first, once sample is approved, 30% of the total payment will be deposited, balance settles before delivery. For further details, please refer to Order Information's Terms of Payment.

How long does it to make the product?

Generally the lead time for sample: 7 - 10 days

Generally the lead time for production: 15 - 25 days

The lead time will depend on the product itself and its quantity.

东莞市坤铭五金皮具饰品厂 地址:中国 广东省东莞市大朗镇松木山村祥和区184号 邮编:523795 电话:+86-769-33385791